Information on the processing of personal data for the "Contacts: Info, quotes, and assistance" service provided pursuant to Art. 13 of Regulation (EU) 2016/679 ("GDPR")
This policy supplements the website's Privacy Policy, with the aim of explaining to the User how the Data Controller will specifically process the data entered in this contact form: please therefore read our Customer Privacy Policy.
1. Data Controller and Data Protection Officer
Data Controller: Voilàp Digital S.r.l, in the person of its pro tempore legal representative, with registered office in Via Archimede, 10 - 41019 - Limidi di Soliera (MO) - Italy, email: privacy@voilap.com, Tax ID/VAT No. 03556220360.
Data Protection Officer (DPO): Dr. Donato Eugenio Caccavella, email: dpo.voilap@amicadpo.eu
2. Personal data processed, purposes of processing, and legal basis
The Data Controller will process your personal identification and contact data (such as: name, surname, company name, address, city, email address, telephone number) provided directly by you through the data collection form in the "Contacts: Info, quotes and assistance" section of the website (www.voilapdigital.com).
The Data Controller intends to process your personal data for the following purposes:
- to respond to your message or request for information; legal basis: legitimate interest (Art. 6.1.f GDPR);
- to use your email address for newsletter registration with product, service, promotional, or event information; legal basis: your consent (Art. 6.1.a GDPR);
- to promote and sell "dedicated" products/services via profiling techniques based on your preferences and behaviors; legal basis: your consent (Art. 6.1.a GDPR).
3. Nature of the provision, data retention period, and processing methods
- Mandatory: providing data for the purpose in 2(a) is necessary to respond to your request.
- Optional: providing data for the purposes in 2(b) and 2(c) is optional.
- Retention:
- For purpose 2(a): max 30 days from data collection;
- For purposes 2(b) and 2(c): until the purpose is fulfilled or consent is withdrawn.
- Processing methods: electronic, telematic and/or paper-based tools with appropriate security measures.
4. Communication of data
Your data may be shared with:
- employees and collaborators of the Data Controller;
- technical assistance providers, logistics providers, marketing agencies, other service providers;
- business partners;
- companies of the Voilàp Group for auxiliary or support activities.
These parties may act as data processors (Art. 28 GDPR) or as autonomous controllers. Data will not be publicly disclosed.
5. Transfer of personal data outside the European Union
Your data will generally not be transferred outside the EU. If required due to the location of third-party services, the Data Controller will ensure adequate protection via contractual safeguards including standard contractual clauses.
6. Rights of data subjects
Under Articles 15–21 of the GDPR, you may exercise the following rights:
- Access: confirm whether your data is processed and obtain a copy;
- Rectification: correct or complete your personal data;
- Erasure: delete your data under the conditions of Art. 17 GDPR;
- Restriction: limit the processing under certain circumstances;
- Portability: transfer your data to another controller;
- Objection: object to processing unless overriding legitimate grounds exist;
- Withdraw consent: at any time, without affecting prior lawful processing;
- Lodge a complaint: with the Italian Data Protection Authority (Piazza Venezia 11, 00187 Rome).
To exercise your rights: dpo.voilap@amicadpo.eu
7. Personal data of minors
The services on this website are intended for a general audience and are not intended for minors under the age of 14. The Data Controller does not knowingly collect personal data from users under this age group. If personal data belonging to a minor under the age of 14 is provided, the Data Controller will immediately delete it.
